Technical Service

Questions about what can be sterilized in STERRAD Systems?

Questions about what can be sterilized in STERRAD Systems?

Go to SSG

Looking for documentation? (IFU or SDS)

Looking for documentation? (IFU or SDS)

Go to eifu

Need Service or Support Now?
Call us at 1-888-783-7723

Normal business hours
Monday to Friday 5am to 5pm PST.

Need Service or Support Now?
Call us at 1-888-783-7723

Normal business hours
Monday to Friday 5am to 5pm PST.

ASP Service Plan Options: for the Peace of Mind You Need

ASP’s service is exceptional in the industry. We are committed to keeping you up and running, so you have peace of mind that your equipment will be ready when you need it. ASP is pleased to offer distinctive service options to meet your various business needs.

Preferred Service

  • Priority 24/7/365 comprehensive service and support
  • Unlimited Planned and nonuser-error Corrective Maintenance, including parts, labor and travel

Full Service

  • “Next available opening” service and support Monday – Friday from 7 am – 7 pm
  • Two Planned Maintenance calls*, including parts, labor and travel
  • One Planned Maintenance call for the STERRAD NX™ System, including parts, labor and travel
  • Unlimited nonuser-error Corrective Maintenance, including parts, labor and travel

Shared Service

  • One Planned Maintenance and one nonuser-error Corrective Maintenance call, including labor, travel and 30% discount on parts. Additional PMs and CMs performed at prevailing rates.
  • “Next available opening” service and support Monday – Thursday from 7 am – 7 pm

One-Year, All-Inclusive Warranty…we’ve got you covered!

All ASP Systems come with an all-inclusive one-year warranty. We pride ourselves on providing you with reliable technology for all of your sterilization and high-level disinfection needs, so all planned and corrective maintenance – including parts, labor and travel – is included. Our warranty provides you with full support M-F 7 am – 7 pm throughout the first year of your purchase. And for those customers who purchase a Preferred Contract at the time of purchase, your warranty is upgraded to provide support 24 hours a day, 7 days a week.

ASP Service Options At-a-Glance

Technical SupportPreferred ServiceFull ServiceShared Service
Remote Technical Support M-F, 7 am-7 pmM-F, 7 am-7 pm
On-Site Service Availability24/7/365M-F, 7 am-7 pmM-F, 7 am-7 pm
Planned Maintenance Labor* (includes travel) 2 PMs*1 PM
Planned Maintenance Labor STERRAD NX® System (includes travel) 1 PM1 PM
Planned Maintenance Parts  30% Discount
Corrective Maintenance Labor (includes travel)  1 CM
Corrective Maintenance Parts  30% Discount
Response TimePriorityNext AvailableNext Available
Uptime Target24 hrs72 hrs72 hrs
In-Service Training   
Remote Clinical Support   
Product System Improvements**  Mandatory Only
Work Order Reports   

* Does not include the STERRAD NX™ System
** Does not include feature upgrades