What do we offer?
What do we offer?
On-site service support
On-site service support
- Dedicated technical service team focused on end-to-end technical solution
- Strategic presence with widespread reach across India and neighboring countries
Remote technical support
Remote technical support
- Immediate response time within 4 working hours upto 72 working hours
- ACCESS™ helps to extend the remote troubleshooting capabilities beyond the physical need of engineer’s presence
Experienced tech-service call-center facility
Experienced tech-service call-center facility
- Toll-free number (1800 266 2299) during business working hours (Monday to Friday 10 AM to 6 PM)
- One point of contact for consultative recommendation and central repository of reference documents
Technical training for key stakeholders
Technical training for key stakeholders
- On-site education to bring confidence handling the machine
- Basic information around cleaning, safety checks and maintenance of the machine
Advanced Sterilization Products (ASP) India Pvt. Ltd. offers comprehensive service support directly from the organization. This step ensures all necessary standards are being followed and you get high quality service support. We are committed to keeping you up and running so that you can focus on your commitment of protecting patients during their most critical moments.
| Technical Support | Comprehensive Maintenance Contract (CMC) | Annual Maintenance Contract (AMC) |
|---|---|---|
| Planned Maintenance | ||
| Emergency Breakdown | ||
| Effective Documentation | ||
| Spare Parts Support |
Planned Maintenance - periodic visits shall be performed to ensure safety, reliability, efficiency and prolonged useful life of the equipment
Emergency Breakdown – immediate response time upto maximum of 72 working hours
Effective Documentation - signed service report copies will be prepared and shared for monitoring and future reference
Spare Parts Support – to ensure you are up and running
10092-230706