Service Solutions

Questions about what can be sterilized in STERRAD Systems?

Go to SSG

Looking for documentation? (IFU or SDS)

Go to eifu

Interested to learn more about ASP Service Solutions?

ASP Service Solutions: Support Designed Around Uptime, Safety and Peace of Mind

ASP Service Solutions help healthcare facilities keep critical reprocessing equipment performing as expected. With manufacturer-authorized expertise, preventive maintenance, remote and predictive service capabilities, and flexible service options, ASP supports productivity, cost predictability and peace of mind — so your team can focus on patient care.

Full Maintenance Service

Comprehensive maintenance support designed to keep your equipment safe, compliant and performing as expected
Preventive and corrective maintenance support, including ASP-sourced spare parts, travel and labor where applicable
Helps reduce unexpected costs, administrative workload and downtime, giving your team full peace of mind

Remote and Predictive Service

Remote diagnostics and remote resolution where possible through ASP ACCESS™ and ADA
Predictive analysis helps detect potential issues before they cause disruption
When an on-site visit is needed, the service team can be better prepared with the right diagnostic information, tools and spare parts

Manufacturer-Authorized Expertise

Service performed by ASP-trained Field Service Engineers using ASP procedures, tools and technical knowledge
Supports equipment performance, user safety and reliable reprocessing workflows
Helps minimize disruption to CSSD productivity and supports long-term equipment life

Full Peace of Mind — We Take Care of Your Equipment

ASP Service Solutions are designed to help healthcare facilities stay productive by supporting equipment safety, compliance, performance and uptime. With manufacturer-authorized service, preventive maintenance, remote diagnostics and flexible service options, ASP helps reduce disruption and give your team confidence that critical reprocessing equipment is supported when it matters most.

ASP Service Options At-a-Glance

SERVICE AREA	WHAT IT SUPPORTS	CUSTOMER VALUE
Preventive Maintenance	Regular maintenance performed according to ASP procedures	Helps reduce unplanned downtime and supports long-term equipment performance
Corrective Maintenance	Support when equipment is not performing as expected	Helps restore system operation quickly and minimize disruption to daily workflows
Remote Diagnostics	Remote analysis through ASP ACCESS™ and ADA where available	Enables faster troubleshooting and remote resolution where possible
Predictive Service	Data analysis to detect potential symptoms before they become issues	Helps plan downtime and address issues before they cause disruption
ASP-Trained Engineers	Service performed by manufacturer-authorized Field Service Engineers	Supports safe, reliable service using ASP knowledge, tools and procedures
ASP Spare Parts & Tools	ASP-sourced spare parts and service tools developed for ASP systems	Helps maintain system performance according to original specifications
Detailed Service Reports	Documentation after service visits	Supports traceability, service history and internal quality processes
Flexible Service Options	Service agreements adapted to customer needs and local availability	Helps improve cost predictability and reduce administrative workload

* Availability of specific service features may vary by country, installed equipment, connectivity status and service agreement. Please contact your local ASP representative for details.