Technical Service

Questions about what can be sterilized in STERRAD Systems?

Go to SSG

Looking for documentation? (IFU or SDS)

Go to eifu

Need Service or Support Now?
Call us at 1-888-783-7723

Normal business hours
Monday to Friday 5am to 5pm PST.

Need Service or Support Now?
Call us at 1-888-783-7723

Normal business hours
Monday to Friday 5am to 5pm PST.

ASP Service Plan Options: for the Peace of Mind You Need

ASP’s service is exceptional in the industry. We are committed to keeping you up and running, so you have peace of mind that your equipment will be ready when you need it. ASP is pleased to offer distinctive service options to meet your various business needs.

Preferred Service

Priority 24/7/365 comprehensive service and support
Unlimited Planned and nonuser-error Corrective Maintenance, including parts, labor and travel

Full Service

“Next available opening” service and support Monday – Friday from 7 am – 7 pm
Two Planned Maintenance calls*, including parts, labor and travel
One Planned Maintenance call for the STERRAD NX® System, including parts, labor and travel
Unlimited nonuser-error Corrective Maintenance, including parts, labor and travel

Shared Service

One Planned Maintenance and one nonuser-error Corrective Maintenance call, including labor, travel and 30% discount on parts. Additional PMs and CMs performed at prevailing rates.
“Next available opening” service and support Monday – Thursday from 7 am – 7 pm

One-Year, All-Inclusive Warranty…we’ve got you covered!

All ASP Systems come with an all-inclusive one-year warranty. We pride ourselves on providing you with reliable technology for all of your sterilization and high-level disinfection needs, so all planned and corrective maintenance – including parts, labor and travel – is included. Our warranty provides you with full support M-F 7 am – 7 pm throughout the first year of your purchase. And for those customers who purchase a Preferred Contract at the time of purchase, your warranty is upgraded to provide support 24 hours a day, 7 days a week.

ASP Service Options At-a-Glance

Technical Support	Preferred Service	Full Service	Shared Service
Remote Technical Support		M-F, 7 am-7 pm	M-F, 7 am-7 pm
On-Site Service Availability	24/7/365	M-F, 7 am-7 pm	M-F, 7 am-7 pm
Planned Maintenance Labor* (includes travel)		2 PMs*	1 PM
Planned Maintenance Labor STERRAD NX® System (includes travel)		1 PM	1 PM
Planned Maintenance Parts			30% Discount
Corrective Maintenance Labor (includes travel)			1 CM
Corrective Maintenance Parts			30% Discount
Response Time	Priority	Next Available	Next Available
Uptime Target	24 hrs	72 hrs	72 hrs
In-Service Training
Remote Clinical Support
Product System Improvements**			Mandatory Only
Work Order Reports

* Does not include the STERRAD NX® System
** Does not include feature upgrades