Dear Valued Customer,
I know you're getting a lot of these emails. Our top priority is the health and safety of our employees, customers, suppliers, and their families and communities. Our products play an important role in helping you protect yourselves, your patients, and to reduce the spread of COVID-19. I also recognize your supply chains are at risk, and some are failing.
With that in mind, here are some important updates from ASP.
- Product Supply: we are actively partnering with global regulators, logistics professionals and healthcare providers to expedite products to the field. They are working around the clock to help ensure our supply chain is protected from interruption so we can be there when you need us.
- Product Service: to reduce risk of cross-contamination we are temporarily halting planned maintenance; we will notify you when those services resume. We continue to provide troubleshooting and repair services as needed and supply spare parts on request.
- Reliable information: our experts are processing questions from the community to provide substantiated information you and your stakeholders can trust. In the coming days we are launching an “ask-an-expert” page to allow you to ask more questions and review our answers to your peers. While it takes time to provide reliable, substantiated answers, we will do our best to respond quickly so you can focus on keeping patients safe.
- Get help fast: if your team needs quick action from ASP, call our support line at +1(888) 783 - 7723 and we will do our best to help right away.
- Our employees: like you, we’re in this business to protect people. ASP has taken multiple measures to uphold the health and well-being of our employees. Our senior leadership team meets daily and are closely following the guidance of health experts and authorities.
I often marvel at the honor of working with the teams at ASP to protect patients during their most critical moments. As we face these difficult times together as one global community, today I marvel at the work you do and am honored we are a member of your team. Please stay safe out there.